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If you have a question that we have not addressed below, please contact us at 800-434-0838. Our North American customer support phone line is
open 24 hours a day, including weekends and holidays. You can also send us an email.
A background check should be used as part of your screening of a care provider. However, the background check is not a substitute for checking references and conducting a personal interview.
Every effort is made to ensure that the information contained in the background report is accurate and complete. However, because the results of the background check are comprised of data provided by various county, state and federal agencies, it is possible that these sources are not 100% accurate or complete. The information below provides additional information on background checks.